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1. How long are shipping times? 

Your products will ship within one to five days of you placing your order, and then take 10 to 20 days to reach your doorstep. Each product at SushiRedNeck has an estimated delivery time that you can find in the product description. 

2. What's your return policy

Instead of returning items,  you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we'll give you your money back in full. Then, if possibly, you can donate your product to a local charity or recycle it.

3. Can I cancel my order?

Cancellations are possible if you do not receive your package within the time frame specified for each individual product. sometimes orders get sent out before we can process the cancellation. so if you cancel your order but still receive the packages, then please go ahead and do on of three things: recycle it, donate it, or enjoy it. 

4. What happens if I receive the wrong item?

If there is an issue with your order -- if it's the wrong size, wrong color, defective or otherwise not exactly what you wanted -- then simply notify us and we'll give you a refund. You won't be asked to ship the product back to us. 

5. Do you offer exchanges? 

We do not offer exchanges. However, if for any reason you didn't get the exact product you expected, just let us know an we'll get you a new one.

6. Why did my order items arrive at different times? 

We work with many different overseas whorehouses to bring you the best quality products available. Your items may be shipped from multiple locations and must go through international shipping procedures. You should receive all of your products within the deliver times found in the product description.